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Deep Technology and Caring for Thai’s Mental Health by

DIGITAL VENTURES October 05, 2018 11:55 AM


Speaking of HealthTech, aside from physical health, today’s medical technology also extends to our mental health. Many are beginning to focus on mental health’s effects and seeking prevention and solutions for the best cure. Today, Digital Ventures sits with, solution developer for HealthTech from U.REKA, who focus on mental health. Let’s hear their view on the mission for Thai’s mental healthcare via Deep Tech.



Overview of the current mental health problems in Thailand.

Despite the numerous psychiatric cases we hear on the media, true understanding of the issue that is deep enough to provide solutions aren’t as plentiful. points out that factors that are obstructing Thai patients from treatment are the lack of understanding about mental illness, complexity in the acquiring treatment, financial reasons as treatment is costly, and some don’t even know where to begin.

Solving such difficulties include providing information that mental illness derives from several reasons. It involves the environment, economic, social aspects and even imbalanced chemicals inside the brain. The understanding of these factors plays a great role in the acceptance that this illness doesn’t occur from weakness or imagination, so patients are motivated to seek assistance. In the next step of where to begin, the costs, or complex processes, this is where technology can help provide patients with prompt and thorough assistance.

Remarkable Deep Tech in mental healthcare.

Not only will treatment cost reduce, but technology development also provides users with easier access to new services. This includes mental healthcare and Deep Technology that has made it more efficient. integrated current technology and Deep Tech to develop a solution for patients who need mental healthcare, especially for depression. It is their AI Chatbot.

AI Chatbot. Chatbots are known for their automated communication ability with numerous users. Thus, developed a Chatbot for patients with depression using AI to learn proper conversations. has two AI Chatbots, JubJai, which gathers preliminary diagnosis to screen each patient’s condition, and TuneJai, an emotionally-smart Chatbot who understands and responses appropriately to patients with depression according to psychologic principles. They are emotional assistants which are by the user’s side everywhere, anytime. Moreover, users can access TuneJai with ease and don’t need to worry about anyone knowing that they are mentally ill or need help with depression as highly prioritizes privacy.

Emotional Intelligent Chatbot: A household remedy and emotion helper. hopes that their dedicated work with AI specialists and a team of psychologists from highly experienced clinics who specialize in depression will pay off. They hope for TuneJai to become a household remedy that cares for mental conditions in the early stages. They shall become a sidekick with psychological skills designed specially to tackle depression. They will listen and adjust perspectives to prevent emotional problems from worsening, thus, lessening the chance of depression that can cost lives. This is technology that can help reduce violence and alleviate depression’s consequences in the early phase.



AI Chatbot as psychologists’ assistant.

Aside from TuneJai becoming an emotion sidekick for patients, this Chatbot can also be psychologists’ assistant. The consultation treatments between psychologists and patients are an ongoing and regular routine. However, the lack of specialists along with high costs may mean that sessions may be months apart or even longer. Chatbots can be an assistant for psychologists to help care for patients in between their sessions. Psychologists may set and choose which tool in TuneJai is appropriate for each patient. Then, they can assign patients to use TuneJai every day until the next session. Also, psychologists can review the information before every session. This can help to track treatment progress, save time, and get a better understanding of each patient.


The standard of mental healthcare when the process is digitalized.

Some may wonder whether the convenient digital platform of depression treatment has similar standards when compared to actual conversations with human psychologists. explains the standards for both the treatment and security as follow:

  • International Telemedicine standards. At present, Telemedicine standards haven’t been implemented in Thailand. Although AI mental health Chatbot isn’t directly regarded as Telemedicine, has applied USA’s measures and guidelines for Telemedicine. 
  • A team of psychologists from a clinic specialized in depression. Aside from the knowledge, psychologists at must possess in-depth first-hand experience in treating patients with depression from slight to severe cases. These experiences are applied to the designed conversations and used for psychological tools in TuneJai for the appropriateness and efficiency in the Chatbots that target depression.
  • Data management according to the code of conduct for clinical psychologists. This is a sensitive issue that requires careful attention especially for Chatbots with digital information. Patient information and conversation data are separated into two encryptions. System administrators will not know who the conversations belong to and HITPA guidelines are applied.


Focus on accessibility so treatment is widely executed.

A Deep Tech solution based on international medical standards can’t be beneficial if it is inaccessible. views that the solution to expand the service is to include it as part of employees’ welfare. This is because this group may experience mental illness from stress at work and the environment, which also affects their competency. The public and private sector may include this solution for mental healthcare as part of the general welfare. Not only will this lead to better mental healthcare, but it can create a correct understanding concerning mental healthcare for society.

Moreover, funds shall be established for patients with financial difficulties. Everyone has the chance to experience mental illness but the opportunity for treatment is limited due to their income. As a result, wishes to establish funds for patients with such difficulties so that they can also be treated via this platform.


Seeking support to drive HealthTech in Thailand.

The use of Deep Tech for mental illness treatment is part of HealthTech. In Thailand, this is a sector that requires support to achieve better mental healthcare for the people and to increase economic competitiveness via the health service sector. believes in substantial collaborations between the public and private sector. This will help extend standardized mental healthcare via technology to the mass majority, thus, uplifting the overall healthcare standard of the country. Moreover, dedicated and substantial support will ignite further technological R&D in healthcare. 

Aside from Deep Tech development, support from different sectors is crucial to the success of mental healthcare innovation in Thailand. is one of the Deep Technology developers in U.REKA. U.REKA is an incubation project for Deep Tech innovation led by 7 leading universities and private companies. They aim to create products or services from Deep Technology and provide Thailand with the competitiveness for the approaching knowledge-based economy. For the project to be successful, further support is welcomed. Follow Digital Ventures for more updates from U.REKA.